Delivering Efficiency, Innovation, and Quantifiable Results

ADA has pioneered a seamless approach to managing multi-agency contracts with purpose-built facilities, cutting-edge technology, and tailored solutions. Here’s how ADA partnered with the Department of Home Affairs to deliver exceptional results for the Australian Border Force and Australian Federal Police.

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The scope involved overcoming complex hurdles:

  • Complex Logistics: 

    Managing vast geographic coverage with strict deadlines for delivery and custom requirements.
  • Tailored Solutions: 

    Fittings, custom measurements, and alterations needed to be seamless and error-free.
  • Solid Security: 

    Adherence to stringent Commonwealth Protective Security protocols.
  • Cost Predictability: 

    Budget stability without sacrificing service quality.

The Challenge

Scaling Efficiency for Complex Multi-Agency Needs

The Department of Home Affairs required a unified system to manage the supply of uniforms and personal protective equipment (PPE) to multiple agencies like the Australian Federal Police (AFP) and Australian Border Force (ABF).

The Solution

Our mission was to design a centralised, technology-driven service model capable of efficiently meeting the agencies’ complex demands while maintaining cost control. By breaking operational silos through centralised excellence, ADA achieved success with a nimble, unified solution that harnessed innovation, purpose-built infrastructure, and process accuracy.

Purpose-Built Facilities

A state-of-the-art 5,000 sqm service hub based in Canberra optimised for uniform and PPE management:

  • Comprehensive warehouse with RFID-enabled inventory tracking.
  • On-site fitting store with measurement specialists.

Technology at the Core

Game-changing innovations ensured ADA stayed ahead:

  • Integrated ERP Systems to enable real-time tracking and procurement forecasting.
  • Automated Data Systems for seamless workflows and minimal manual oversight.

Security Compliant Infrastructure

  • The facility met and exceeded Commonwealth security protocols, earning status as an Intruder Resistant Area.

Implementation

Precise Execution in Just Five Months

ADA’s ability to act decisively proved key. Within five months, the team successfully:

  1. Secured an operational hub in a new location.
  2. Installed high-efficiency systems for storage, fitting, and logistics.
  3. Retrofitted infrastructure to meet stringent requirements.
  4. Recruitment & Onboarding of New ADA Staff

Training Excellence

ADA deployed comprehensive training schedules for all personnel:

  1. Contract managers, fitters, logistics coordinators, and warehouse teams were trained in advanced systems.
  2. Teams achieved operational readiness by Day 1, minimising downtime in the transition phase.

The Results

Delivering scale, efficiency, and results. ADA’s partnership with the Department of Home Affairs has delivered four key outcomes:

1

Cost Savings Made Tangible 

Through streamlined operations and predictable pricing:

  • Fixed-term billing reduced financial uncertainty for the Department.
  • Integrated systems lowered overhead costs, boosting long-term affordability.

2

Operational Excellence at Scale

Delivery times were significantly reduced, surpassing industry benchmarks, while processing times were cut in half-from weeks to just days, expediting kitting times for Australian Federal Police (AFP) and Australian Border Force (ABF) personnel.

3

Delivery to Scale

Items delivered to date
673k+
items successfully distributed. 
Fittings conducted
3000
fittings, averaging 190-250 per quarter. 
Comprehensive range of managed SKUs handling more than
815
product lines, from standard-issue uniforms to tactical gear.
4

Strong Collaboration

ADA fostered trust and efficiency through:

  • Transparent reporting paired with quarterly performance reviews.
  • Proactive communication with Department teams to anticipate evolving needs.
  • Sourced some 199 (25%) new items for this contract over the past 2.5 years
We’ve achieved a
99%
Consistent On Time Delivery Rate
Standard: 3 business days from date of order
95%
ADA achieves 99 – 100% with an average 0.48 day turn around
Recruits: 30 Business days from date of order
98%
ADA achieves 99 – 100% with an average 2 to 4 day turnaround

Impact

Enhanced Supply Chain Reliability

ADA has implemented alternative sourcing strategies, minimising unrealistic minimum order quantities and reducing lead times. The introduction of ‘Indent’ stock holdings has improved flexibility and access to a wider range of commercial off the shelf uniform options and strengthened confidence in the supply chain enabling faster, more reliable fulfilment of uniform needs.

Strategic Alignment with Government Initiatives

ADA's streamlined production and supply innovations further enhance the value provided to the AFP and ABF, ensuring frontline members are well-equipped and operationally prepared to support a surge in recruitment programs aligned with key government priorities and initiatives.

Key Takeaways

Key Takeaways for Success

  1. Unified Systems Drive Results: Centralised operations and ERP tools reduced errors and boosted transparency.
  2. Purpose-Built Design: Customised facilities empowered scalable and efficient solutions for complex needs.
  3. Collaboration Matters: Regular performance reviews and steady communication created an adaptive, effective partnership.

Foundations for Future Success

Building on this collaboration, ADA is actively developing:

  • AI-Powered Stock Forecasting to anticipate needs with unprecedented precision.
  • Advanced Cost Analytics for continued operational efficiencies.

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Multi-Agency Management with Purpose Built Solutions For Dept. of Home Affairs

ADA has pioneered a seamless approach to managing multi-agency contracts with purpose-built facilities, cutting-edge technology, and tailored solutions. Here’s how ADA partnered with the Department of Home Affairs to deliver exceptional results for the Australian Border Force and Australian Federal Police.